Service Agreement
The service agreement outlines how support is arranged, what each party can expect, and the practical terms for working together.
Resources
Service documents and resources
Download the current Rush Connect & Care service documents, policies, and templates in one place. Keeping these files up to date helps participants, families, plan managers, support coordinators, NDIS service providers and other service providers see that the service is organised, professional, and clear about how supports are delivered.
Core documents
Key PDFs for participants, families, referrers, and service providers
These are the main documents people usually want first. They give a clear picture of how Rush Connect & Care works and show that the service keeps current policies, reporting tools, and working documents ready to go.
Privacy Policy
Explains how personal information is collected, stored, used, and protected so people know their details are handled carefully and respectfully.
Download privacy policy PDF
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Invoice Template
A clear invoice template showing how services, rates, and payment information are documented in a simple and consistent way.
Download invoice template PDF
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Progress Note Template
A practical progress note template for recording support delivered, observations made, and useful next steps in a professional format.
Download progress note template PDF
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Incident Report Template
A straightforward incident report template for documenting incidents clearly, consistently, and in line with safe service records.
Download incident report template PDF
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Employee resources
Worker forms and shift records
Practical tools for support workers to keep shift records clear, consistent, and easy to review.
Shift Notes Google Form
Use this form after support sessions to record shift notes, observations, and follow-up details in one consistent place.
Incident Report Form
Use this form to record incidents promptly and consistently so follow-up actions and safety records stay clear and easy to review.
Additional documents
Supporting templates and evidence files
Each document keeps PDF as the main download, with extra editable formats available where they make practical sense.
Cancellation Policy
Sets out the cancellation expectations and notice periods for support bookings.
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Insurance evidence
Rush Connect & Care is insured for Aged and/or Disability Care Worker services. This document is provided so plan managers and support coordinators can quickly confirm insurance evidence.
Worker Screening Record
A summary record for worker screening details that are appropriate to share as supporting evidence.
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Onboarding Checklist
An operational onboarding checklist used to keep key compliance, induction, and setup steps documented in one place.
Referral Sheet
A clear Word referral form for new referrals and support introductions, including participant goals, emergency contact details, consent, support needs, funding details, and safety considerations.
For plan managers and support coordinators
Referral-ready, ethical, and budget-conscious
Rush Connect & Care is designed to be straightforward to assess: clear documents, transparent communication, and lower-cost rates that sit below current NDIA price limits. Supports are only taken on where goals, funding type, and practical fit line up well.
Fast due diligence
Documents for referrers, providers, and community teams
Support coordinators and plan managers
Find insurance evidence, NDIS training records, service resources, and referral documents without needing to search across the whole website.
NDIS providers and CEOs
Review practical business and compliance information when considering referral relationships, collaboration, or support worker network pathways.
Community health workers
Access clear documents and enquiry options for clients who may need practical, non-clinical one-to-one NDIS support in Melbourne.